Privacy Policy

Last Updated: March 1, 2025

StreamPost.AI ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform, website, mobile application, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us when you:

• Create an account or register for our Services
• Complete forms or profiles within our Services
• Connect social media accounts to our platform
• Communicate with us via email, chat, or other methods
• Participate in surveys, contests, or promotions
• Subscribe to newsletters or marketing communications

This information may include:

• Contact information (name, email address, phone number, billing address)
• Account credentials (username, password)
• Payment information (processed through our secure payment processors)
• Company information (company name, website, industry)
• Profile information (job title, profile picture, preferences)
• Content you create, upload, or store using our Services
• Communications with us or other users through our platform

Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information about your device and usage, including:

• Device information (IP address, browser type, operating system, device identifier)
• Usage data (pages visited, features used, time spent, click patterns)
• Location information (general location based on IP address)
• Log data (referring/exit pages, date/time stamps, error logs)
• Cookies and similar tracking technologies

Information From Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you connect them to our Services
• Business partners, advertising networks, and analytics providers
• Public sources and databases
• Referrals from other users

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Create and manage your account
• Process transactions and send related information
• Connect to and manage your social media accounts according to your permissions
• Personalize your experience and deliver content and features relevant to your interests
• Develop new products, services, and features
• Communicate with you about our Services, updates, security alerts, and support
• Send marketing communications (subject to your preferences)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, prevent, and address technical issues, security incidents, and fraudulent activities
• Comply with legal obligations and enforce our terms and policies
• Improve our artificial intelligence models and algorithms to enhance our Services (using anonymized and aggregated data)

We may combine information we collect from different sources to achieve these purposes.

Legal Basis for Processing (for EEA, UK, and similar jurisdictions)

For users in the European Economic Area (EEA), United Kingdom, and similar jurisdictions, we process your personal information based on the following legal grounds:

• Contractual Necessity: To perform our contract with you when you use our Services
• Legitimate Interests: For our legitimate business interests, such as improving our Services, security, fraud prevention, and marketing
• Consent: When you have given us specific consent to process your data
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support services
• Email delivery services
• Analytics providers
• Security and fraud prevention services

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our Services and for business or marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

When we no longer need your personal information, we will securely delete or anonymize it. In some circumstances, we may pseudonymize or anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email or through our Services.

We cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to track information about your use of our Services. We may combine this information with other personal information we collect from you.

Cookies

Cookies are small data files stored on your device. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Services.

Types of Cookies We Use

• Essential cookies: Necessary for the operation of our Services
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze how users navigate our Services
• Functionality cookies: Used to recognize you when you return to our Services
• Targeting cookies: Record your visit to our Services, the pages you visit, and the links you follow to deliver more relevant ads

Managing Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Third-Party Services

Our Services may contain links to or integrate with third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.

When you connect your social media accounts to our platform, we may access and collect information from those accounts in accordance with the authorization procedures determined by those services. The information we collect from these third-party services is subject to this Privacy Policy, but the third party's handling of your personal information is governed by their privacy policies.

User-Generated Content

Our Services may allow you to post, submit, publish, display, or transmit content or materials that may be viewable by other users or the public ("User Content"). User Content is posted on our Services at your own risk. We cannot control the actions of other users of the Services with whom you may choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.

Data Transfer

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

When we transfer personal information from the European Economic Area, United Kingdom, or similar jurisdictions to countries that have not been deemed to provide an adequate level of protection, we rely on appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers within our organization
• Your explicit consent to the transfer (in limited circumstances)
• Other legally approved transfer mechanisms

Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us using the information provided below.

Your Rights and Choices

Account Information

You can update, correct, or delete your account information at any time by logging into your account settings. If you cannot access certain information or have questions about accessing, updating, or deleting your information, please contact us using the information provided below.

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions provided in those emails or by contacting us using the information below. Even if you opt out of receiving promotional communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Additional Rights for Certain Jurisdictions

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: The right to request a copy of your personal information
• Correction: The right to request correction of inaccurate information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing of your personal information
• Data portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information
• Withdrawal of consent: The right to withdraw consent where processing is based on consent

To exercise these rights where applicable, please contact us using the information provided below. Please note that we may need to verify your identity before responding to your request.

If you are in the European Economic Area, United Kingdom, or similar jurisdiction and believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state where you habitually reside, where you work, or where the alleged infringement occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will post the updated version and change the "Last Updated" date above. If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by email prior to the change becoming effective.

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.